Q: What are my payment options?
A: We accept Visa and Mastercard.

Q: Is it secure to use my credit card?
A: Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Kent Creative Ink ever see it.

Q: What if I do not feel comfortable sharing my credit card information over the internet?
A: All credit card information is safe and secure. However, if you feel more comfortable you may call our customer service department with your credit card information Monday-Friday, 8 a.m. to 5 p.m. Central Standard Time. Click here for contact information.

Q: How do I check the status of my order?
A: You can check on the status of your order by calling customer service Monday-Friday, 8 a.m. to 5 p.m. Central Standard Time. Click here for contact information.

Q: Can I change my order once it has been placed?
A: To change your order once is has been placed simply call our customer service department Monday-Friday, 8 a.m. to 5 p.m. Central Standard Time. Click here for contact information.

Q: How long will it take to receive my order?
A: Your order will be processed and shipped within 48 hours. You should receive your order in 3-7 business days from the order process date. Orders are processed Monday-Friday.

Q: Where is my order shipping from?
A: Minneapolis, MN

Q: How do I cancel my order?
A: To cancel your order call our customer service department Monday-Friday, 8 a.m. to 5 p.m. Central Standard Time. Click here for contact information.

Q: Do I pay sales tax?
A: We are required to collect sales tax (6.5%) on orders shipped to Minnesota.

Q: What are your customer service hours?
A: Monday-Friday, 8 a.m. to 5 p.m. Central Standard Time

Q: How can I receive email updates for Kent Creative Ink?
A: Simply join our email/mailing list for newsletters, new product introductions, promotions and sale items. Enter your email address in the "Newsletter Signup" box on the Contact Page.

Q: Does Kent Creative Ink accept art submissions?
A: Thank you for your interest in submitting artwork for consideration to Kent Creative Ink. You are welcome to submit art submissions to info@kentcreativeink.com in PDF format or you may also mail non-returnable samples to:

Product Development
Kent Creative Ink
2300 Kennedy Street NE
Suite 250
Minneapolis, MN 55413

We accept submissions at any time throughout the year. We will reply to your inquiry with a letter of explanation within approximately two weeks.

Q: How do I request a Kent Creative Ink catalog?
A: Currently Kent Creative Ink only offers a wholesale catalog for retail stores. If you are interested in adding Kent Creative Ink's products to your retail store please fill out our wholesale catalog request form. Click here for more information.

Q: Can I purchase wholesale from Kent Creative Ink?
A: If you have a store, and would like to sell Kent Creative Ink products, please fill out our Wholesale Catalog Request Form. Please be advised that kentcreativeink.com is NOT a wholesale website. DO NOT place wholesale orders on kentcreativeink.com.